Privacy Policy

Last updated: January 1, 2025. This privacy policy applies to all information collected through our website and services.

1. Information We Collect

We collect information that you voluntarily provide to us when you fill out a contact form, submit a puppy application, join our waiting list, or communicate with us via email, phone, or social media. This information may include:

• Full name and contact information (email address, phone number, mailing address)
• Household information relevant to puppy placement (family size, other pets, living situation)
• Veterinarian references and contact information
• Payment information for deposits and purchases
• Communication history including emails, messages, and phone conversations
• Photos or videos you share with us of your puppy

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This information is collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and evaluate puppy applications
• To communicate with you about available puppies, litter announcements, and your application status
• To process payments and manage transactions
• To provide ongoing support and care guidance for your puppy
• To send updates, newsletters, and promotional materials (with your consent)
• To improve our website, services, and breeding practices
• To comply with legal obligations

We will never sell your personal information. We only use your data in ways that are directly related to providing our services and maintaining our relationship with you.

3. Data Protection

We take reasonable and appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure, encrypted connections (SSL/TLS) for all data transmission
• Restricted access to personal information on a need-to-know basis
• Regular review and updating of our security practices
• Secure storage of physical documents containing personal information

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to handling your information responsibly.

4. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We may share information with trusted third-party services that help us operate our website, process payments, or deliver puppies (such as payment processors and pet nanny services). These providers are contractually obligated to protect your information.
• Veterinary references: We may contact veterinary references provided in your application to verify information.
• Registration bodies: We share necessary information with kennel club registration organizations to process your puppy's registration papers.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential cookies: Required for the basic functionality of our website, such as form submissions and page navigation.
• Analytics cookies: Help us understand how visitors use our website, which pages are most popular, and how users navigate through the site.
• Marketing cookies: Used to deliver relevant content and advertisements based on your interests.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to any legal obligations we may have to retain certain data.
• Opt-out: You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Portability: You can request that we provide your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

7. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of our website after any changes indicates your acceptance of the updated policy.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and thoroughly.